Returns & Refunds Policy

Camoray
Simple. Strong. Comfort.

At Camoray, we design clothing to move with you. If something isn’t right, we believe the process of returning it should be just as simple.

Quick Summary

All prices:

• You have 14 days from receiving your order to cancel.

• You then have 14 days to return the item.

• Items must be unworn, unused, and in original condition.

• Refunds are processed within 14 days of receipt.

• Faulty items? We’ll put it right — including return costs.

Your statutory rights are fully respected.

We reserve the right to correct pricing errors. If a pricing error affects your order, we will contact you before processing.

1. Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of delivery, for any reason.

To cancel, email us before the 14-day period ends. You then have a further 14 days to return the goods.

No explanation is required.

2. Returning Your Item

Items must be:

• Unworn and unwashed.

• In original condition.

• With tags attached.

• In original packaging where possible.

You may handle the item as you would in-store. However, we reserve the right to reduce a refund if the item shows signs of wear beyond reasonable inspection.

3. Non-Returnable Items

For hygiene reasons, we cannot accept returns of:

• Underwear or intimate garments,

• Items where hygiene seals have been removed.

This does not affect your rights if an item is faulty.

4. Faulty or Incorrect Items

Under the Consumer Rights Act 2015, all goods must be:

• As described.

• Of satisfactory quality.

• Fit for purpose.

If your item is faulty, damaged, or incorrect, please contact us within 30 days of delivery.

You are entitled to a refund, repair, or replacement.
We will cover reasonable return postage costs in these cases.

5. How to Request a Return

Use the form on our return portal to request the return of an item.

Please include:

• Your order number.

• Your full name.

• The item(s) you wish to return.

• Confirmation if the item is faulty (if applicable).

We will reply with return instructions.

6. Return Shipping

Refunds are processed within 14 days of receiving the returned goods, or receiving evidence they have been sent.

Refunds are issued to the original payment method.

If the entire order is returned within the cancellation period, standard delivery charges will also be refunded.

7. Refunds

• For standard cancellations within 14 days, return postage is the customer’s responsibility.

• For faulty or incorrect items, we will reimburse reasonable return costs.

We recommend using a tracked service. We cannot accept responsibility for items lost in transit.